The SuiteCRM Annual Survey
How likely are you to recommend SuiteCRM to a friend?
What country are you located in?
How many employees does your organisation have?
0 - 25
25 - 99
100 - 249
249 - 1000
1000 - 2000
What industry is your organisation in?
Not for Profit
Travel and Tourism
If 'Other' can you state your industry?
How often do you use SuiteCRM?
Never used it before
What main features do you use SuiteCRM for? (select all that apply)
Own Custom Module
I also use SuiteCRM for...
Which of the following describes how SuiteCRM was implemented at your organisation?
Using internal resources only
With an Official SuiteCRM Partner
With another 3rd party
I implement SuiteCRM for other organisations
How would you rate the success of implementing SuiteCRM at your organisation?
Why did your organisation select SuiteCRM over other CRM applications? (select all that apply)
Flexibility and Custom Options
Ownership and Transparency
Was the benefits of Open Source a major contributor to your purchasing decision?
Do you agree with the following statements. By implementing SuiteCRM our...
Neither Agree or Disagree
Relationships with customers improved
Our sales performance increased
Our customer service improved
Our marketing performance improved
We reduced our operating costs
We find information easily
There is a central repository of all customer data
Our data is secure
I have a completely bespoke CRM
Enhanced team collaboration
I can easily extract key metrics
Were there any unexpected benefits of SuiteCRM?
What was the biggest challenges you face when it comes to CRM?
Poor data quality
Lack of a robust CRM Strategy
Lack of communication across the organisation
Lack of user adoption
Lack of buy-in from senior leadership
Lack of understanding on the Return of Investment
If other, please state the biggest challenge
Has SuiteCRM helped you overcome any issues presented by Covid-19? If so, what were they?
Any additional comments?